Shipping Policy

We’re excited to get your Mahj Day goodies to you as quickly and safely as possible! Below is everything you need to know about how we ship.

We aim to ship all orders within 1 business day.

Orders placed after 12:00 pm CST will be processed the following day. We do not ship on weekends or U.S. holidays. Orders placed after 12:00 pm CST on Friday, Saturday, or Sunday will be processed on the following Monday. 

We ship within the U.S. using UPS, USPS, and occasionally FedEx, depending on the best rate and speed for your location.

Shipping costs are calculated at checkout based on your shipping address.

Once your order ships, you’ll receive an email with a tracking number so you can follow your Mahj Day products to your doorstep!

At this time, we only ship domestically within the United States. We do not offer international shipping.

Questions? We’re here for you! Email us at shipping@mahjday.shop with any questions about shipping, tracking, or your order in general. Be sure to include your order number in the subject line of your email.

Returns & Refunds Policy

We want you to love your Mahjong products! If you’re not completely satisfied, you may return your order within 14 days of delivery.

Return Eligibility

To qualify for a full refund (excluding shipping fees) items must be:

Unused and in the condition in which they were received, complete and in original packaging.

Returned with all original packaging intact, including tissue paper, shrink wrap, and any seals.

Packaging must not be damaged, opened, or altered in any way. We are aware that tissue paper must be opened in order to see the items in your purchase, so slightly altered tissue paper is OK when making a return. 

Items that are damaged, used, incomplete, or not in their original packaging will not qualify for a refund and may be returned to the customer.

Restock Policy

Restocking Policy

Returned items that are unused but have altered original packaging or broken shrink wrap may be subject to a restocking fee of 15%

We are aware that tissue paper must be opened in order to see the items in your purchase, so altered tissue paper will not be taken into account for the restocking fee.

Items that are damaged, used, incomplete, or not in their original packaging will not be restocked and may be returned to the customer.

The restocking fee, if applicable, will be deducted from your refund amount.

How to Initiate a Return

 Please send your return to:

Mahj Day Returns
329 Rosewood Ave.
Winnetka, IL. 60093


Include your order number and reason for return.

Once we receive your item, we will inspect it to ensure it meets the return criteria. Refunds will be issued for approved returns. If the item doesn’t meet our policy we reserve the right to deny the refund and return the item to you.

Return Shipping
Return shipping costs are your responsibility unless the return is due to a defective product or an error on our part. In those cases, we will reimburse your return shipping fees. If the return is denied, you will be responsible for shipping costs to have the item returned to you.

Questions? We’re here for you! Email us at returns@mahjday.shop with any questions about your return. Be sure to include your order number in the subject line of your email.

Exchanges

We don’t process exchanges directly. If you’d like a different item, please return your original purchase for a refund and place a new order.